All orders are shipped directly from our warehouse in Atlanta, GA.

When you check out, you'll be able to choose a shipping option that suits you. It'll be clear at checkout exactly when your parcel will be sent, but don't worry! You'll also get an email with tracking instructions.

Depending on your location and what you're buying, your shipping options may be more limited. It'll always be clear at check out what options are available to you.

Last order times for DHL and UPS services:

DHL orders placed before 5pm ET Monday to Friday are shipped the same day.

DHL orders are shipped Monday to Friday only, regardless of service. Orders placed on Saturday and Sunday will be shipped on the following Monday.

UPS orders placed before 3pm ET Monday to Friday (excluding holidays) are shipped the same day.

UPS orders placed before noon ET Saturday (excluding holidays) are shipped the same day.

Tracked shipping

All orders have tracked shipping. Your tracking code will be shown in your order dispatch email.

Parcel forwarding services

Lovehoney is not liable for any damage, defect, or loss that occurs to orders shipped to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. If you report missing or damaged items, and we reasonably believe the order to have been shipped to a parcel forwarding company, we will not offer a replacement or a refund.

Your delivery details

Please make sure your delivery address is up to date in your Lovehoney Account! We are not responsible for failed deliveries caused by customer errors. For example, if you accidentally give us the wrong delivery address, contact number, or recipient name, we will be unable to refund your order. If you realise you've made a mistake before the order has been processed, please contact us straight away.